Assort Health: Revolutionizing Healthcare Call Centers
Assort Health is an industry-leading generative AI agent specifically designed for healthcare call centers. In the post-COVID era, staffing challenges and the Call Center Crisis have made traditional call center operations difficult and costly. Assort Health steps in to transform these challenges into opportunities.
The core features of Assort Health are impressive. Its medical scheduler allows for the scheduling, cancellation, confirmation, or change of appointments 24/7. The switchboard feature helps find the appropriate call line and answers questions about various aspects such as address, visiting hours, and parking. The call deflection feature uses online forms for scheduling, patient intake, and more. The after-hours answering service ensures patients can schedule at any time. Additionally, the provider triage feature finds the appropriate provider with custom AI-enhanced triage rules, and the engage & remind feature sends customized links and messages for reminders and other important alerts.
With 84+ EHR integrations, Assort Health seamlessly integrates with your existing systems. It reduces call burden and books more patients by understanding caller needs and resolving patient inquiries without human intervention.
The benefits of Assort Health are clear. It has led to an 81% decrease in call drop rate and an 89% decrease in wait time. It also results in a 62% cost reduction and a 7% revenue increase, with over 1M patient interactions. These statistics demonstrate the significant impact Assort Health can have on healthcare call center operations.
In conclusion, Assort Health is a game-changer for healthcare call centers, offering a comprehensive solution to improve efficiency, patient satisfaction, and operational outcomes.
