Loris: Revolutionizing Customer Service with Conversational Intelligence
Loris is a game-changer in the field of customer service. It leverages the power of AI to help Customer Experience teams make better decisions faster. Over the past five years, the Loris AI platform and its library of out-of-the-box AI models have been developed and tested in millions of real customer service conversations.
The core features of Loris are truly remarkable. It can find key insights hidden in existing conversations, turning customer calls, chats, and emails into valuable data for critical decisions. With its proven AI models, users can get started and see value in just a few weeks, eliminating the need for long feedback cycles, surveys, or extensive model training.
In terms of basic usage, Loris is designed to be user-friendly. The Loris Data Science team continuously updates and improves the AI models, saving users the hassle of dedicating resources to ongoing testing and maintenance. It also supports omnichannel integrations, seamlessly connecting with major customer service and interaction platforms to enhance support across various channels.
Loris has delivered impressive results for its clients. It has improved the average handle time, increased Customer Satisfaction (CSAT), and reduced appeasement spend. Moreover, it is compliant with SOC 2 Type 2, GDPR, and ISO 27001, ensuring data security and privacy.
In conclusion, Loris is a powerful tool that offers real-time insights from millions of conversations, making it an essential choice for leading brands looking to enhance their customer service and gain a competitive edge.
