Orbita: Revolutionizing Patient Engagement and Care with AI
Orbita stands out in the realm of healthcare technology with its unique AI-powered offerings. It provides a comprehensive set of tools and virtual assistants designed to enhance the patient experience and streamline healthcare processes.
Overview
Orbita's solutions are centered around making healthcare navigation easier for both patients and staff. Its virtual assistants and digital tools offer intuitive experiences that engage patients, providing them with the necessary information and support. At the same time, it helps reduce the burden on healthcare staff by automating various workflows.
Core Features
- Digital Front Door: The virtual assistant chatbots for web and mobile are a key feature. They guide patients to the appropriate type of care by offering intuitive AI-powered question answering, provider and location lookup, symptom checking, and more. This increases patient access and engagement with the healthcare system.
- Patient Access and Acquisition: Advanced AI-enabled functionality allows patients to self-serve in finding care and scheduling appointments online. The smart, accurate responses lower communication barriers, reducing call volume and manual workload. And if needed, escalation to a live representative is just a click away.
- Care Navigation: A complete digital-first care management solution equips patients with what they need to return forms and documents, access education, complete preparatory steps, and receive post-treatment care. It also helps care management staff support patients throughout their care journey and manage patient populations effectively.
Basic Usage
For patients, using Orbita's tools is straightforward. They can simply interact with the virtual assistants on the web or mobile platforms to get the information they need, whether it's about finding a provider, checking symptoms, or scheduling an appointment. Healthcare staff, on the other hand, can rely on the automated workflows to manage patient care more efficiently, from the initial access and scheduling stages to post-procedure follow-up and ongoing care management.
In comparison to other existing AI solutions in healthcare, Orbita offers a more holistic approach. While some may focus solely on patient communication or care management in isolation, Orbita combines multiple aspects to create a seamless experience for both patients and staff. Its ability to reduce same day cancellations by 53%, increase patient throughput by 30%, and improve operational efficiency by 25% showcases its effectiveness in real-world healthcare settings.
