Pivony: Revolutionizing Consumer Understanding with AI-Powered Analytics
Pivony is an award-winning VoC Analytics Platform that utilizes Deep Neural Language Understanding in its backbone. It is a game-changer for businesses looking to gain a deeper understanding of their customers.
Overview
Connected to major data streams, Pivony digitalizes the process of understanding customer needs and expectations. It allows businesses to save 90% of the time spent on understanding customer reviews and capture at least 10 new actionable insights each month. With over 8B+ consumers sharing their opinions through 40 different data channels on average, Pivony provides a comprehensive view of the customer landscape.
Core Features
The platform offers a dashboard-based analysis of both publicly and privately shared customer opinions, with no-code required. Users can start instantly to capture actionable insights. It also benefits from all platform features with a yearly membership, maximizing the impact of customer data. Features include using customer data to drive growth, creating a dashboard with a preferred data source, seeing an overview of analyzed data, ensuring data continuity with dynamic dashboards, detecting trends and observing anomalies with topics, and generating custom reports.
Basic Usage
Businesses can establish team KPIs from multi-channel customer feedback, track performance trends, and receive anomaly alerts. They can also create teams and share insights, dashboards, and KPIs. Additionally, users can specify which keywords, products, or brands they would like to analyze, and analyze internal data without requiring any integration or with API-based integration.
In conclusion, Pivony is a powerful tool that empowers businesses to make data-driven decisions and close the empathy gap with their customers.
