Roojoom: Revolutionizing Customer Journey Orchestration with AI
Roojoom is an innovative AI-based platform that is transforming the way businesses manage customer journeys. It offers a comprehensive solution that drives individual customer journeys towards business goals, ensuring a seamless and personalized experience from start to finish.
The platform's core features include AI-based journey logic that operates continuously across multiple channels and sessions. This enables marketers to focus on the journey business goals, while the AI takes care of the execution of personalized journeys. The Roojoom Customer Journey Model (CJM) allows users to outline goals and relevant calls-to-action, which are then selected by the AI based on their predicted impact on the goals.
In addition, Roojoom's Journey Orchestration AI is developed to address specific optimization challenges. It outperforms human capabilities in creating journey logic and executing 1:1 personalized journeys, making it an ideal out-of-the-box solution for non-developers.
The platform also offers unique capabilities such as auto-generated UX without the need for coding, which simplifies the user experience and reduces development time. It enables businesses to drive self-service and agent-based Customer Service journeys, quickly resolving issues across various channels and improving First-Time-Right rates.
Real-world success stories demonstrate the effectiveness of Roojoom. For example, Bouygues Telecom reported a significant increase in their digitalization rate since using the platform. Clients have also experienced a rapid return on investment, with the platform generating a boost in customer engagement and actions taken within a short period.
In conclusion, Roojoom is a powerful tool that empowers businesses to enhance customer experiences, drive engagement, and achieve their business objectives through intelligent journey orchestration.
