Introduction to STELLA™ Copilot
STELLA™ Copilot is an innovative AI engagement platform specifically designed for the automotive retail industry. It serves as a powerful tool that seamlessly connects customers to dealerships, enhancing the overall customer experience.
Overview
This platform is Microsoft's choice for automotive AI, offering a turnkey solution for customer engagement. It integrates across all dealership functions, providing a unified experience for both the dealership teams and the customers. With STELLA™ Copilot, dealerships can expect to see improvements in productivity and customer satisfaction levels.
Core Features
- Scalability: It grows with your business, ensuring that it can handle increasing demands as your dealership expands. Whether it's handling more calls or dealing with a larger volume of customer inquiries, STELLA™ Copilot is up to the task.
- Efficiency: It answers all calls on the 1st ring and can handle inquiries under 2 minutes. This quick response time is crucial in the automotive retail environment where customers expect prompt assistance.
- Branding: It offers a consistent, branded experience, maintaining the integrity of your dealership's brand image throughout the customer interaction process.
- Intelligent Conversations: The platform enables personalized conversations, making each customer feel valued and understood. This intelligent feature helps in building stronger relationships with customers.
- Secure Data Management: It ensures safe and compliant data management, protecting both the dealership's and the customers' sensitive information.
Basic Usage
To get started with STELLA™ Copilot, dealership teams simply need to input relevant customer information such as first name, last name, email, phone, and dealership details. Once this is done, the platform takes over, handling customer inquiries, scheduling appointments, and providing valuable assistance to both the customers and the dealership staff.
Compared to other existing AI solutions in the market, STELLA™ Copilot stands out for its specific focus on the automotive retail industry. While some general AI platforms may offer similar features, STELLA™ Copilot tailors them precisely to meet the unique needs and challenges of automotive dealerships. For example, its ability to handle automotive-specific inquiries and provide accurate information about vehicles, services, and deals is a significant advantage over more generic AI platforms.
