Sweepr: Revolutionizing Digital Customer Care
Sweepr is an innovative AI-powered Digital Care Platform designed for Service Providers and Smart Home Providers. It offers a range of features that set it apart in the field of digital customer care.
The platform enables superior customer care through personalized insights, leading to a category-defining level of Digital Resolution. One of the key benefits is the ability to increase resolution accuracy with adaptive decisioning. It also allows for bespoke personalization tailored to each customer and their situation.
In terms of operational efficiencies, Sweepr boasts impressive capabilities. It can cut implementation time from 9 months to 3 months, reduce workflow creation from 1 month to 2 days, and update workflows in a matter of hours instead of weeks. This results in less calls, shorter calls, and an increased customer resolution rate.
Sweepr's features include highly personalized experiences, no/low-code intent orchestration, omnichannel capabilities, deep analytics, and self-governance. It also incorporates Generative AI to further enhance its functionality.
With Sweepr, businesses can transform their relationship with customers and provide an exceptional digital care journey.
