Tagado: Revolutionizing Customer Experience with AI Insights
Tagado is an AI-based customer experience data intelligence platform that is changing the game in how businesses understand and respond to customer needs. It provides high-resolution, actionable insights that enable all teams to align around what customers truly want and need.
The core strength of Tagado lies in its use of custom-trained NLP models, advanced ML, and Generative AI. These technologies allow the platform to automatically tag, classify, and monitor internal and public customer experience data in real-time. This clustering of data into granular intelligence is a game-changer, serving various teams such as CX, product, service, operations, and business teams.
One of the key features of Tagado is its ability to focus on improving customer satisfaction, retention, and loyalty. By democratizing customers' feedback and making it available to everyone within the organization, businesses can make more informed decisions and take actions that have a real impact on the customer experience.
The platform also offers a unified tagging system for all customers' feedback. Users can either base it on their organization's breakdown or let Tagado's platform handle the classification automatically. Additionally, the ability to use different levels of categorization to drill down into the data, generate smart reports, set up alerts, and monitor by events ensures that businesses are always on top of their game.
Another notable aspect of Tagado is its integration with all feedback channels, both internal and external. This seamless integration allows for a comprehensive view of customer feedback, enabling businesses to uncover all nuances of the customer experience across all data sources.
In conclusion, Tagado is not just another AI platform; it is a powerful tool that empowers businesses to unlock the full potential of their customer data and drive meaningful growth and improvement in the customer experience.
