Get Critical Insights with unitQ Score
unitQ Score is a powerful tool that offers businesses invaluable insights from user feedback. It enables companies to understand what their users like, dislike, and desire more of, allowing for informed decision-making and strategic actions.
In the Overview section, we learn that users share real-time feedback across various channels, and unitQ Score provides a 360° view of this feedback in one place, shareable between different teams. The tool cuts through the noise with granular GenAI user insights, visualizing feedback in multiple languages and from numerous sources.
The Core Features of unitQ Score are impressive. It detects user friction and alerts teams in the tools they already use, helping to resolve quality issues across the entire user journey. It also empowers teams to discover how users react to product launches, identify bugs, and spot trending support issues in real time.
When it comes to Basic Usage, unitQ Score makes it possible for product, engineering, and CX teams to take action based on these insights. For example, engineering teams can detect urgent issues sooner to improve the time to fix, while product teams can identify top requested features to build better products. CX teams can focus on fixing high-priority user issues to reduce support requests.
The benefits of using unitQ Score are significant. It leads to a 50% decrease in user churn, a 40% reduction in support tickets, a 2x faster issue resolution time, a 30% reduction in support cost, and a 100% increase in user retention. It also boosts the NPS and provides actionable user insights that can transform a business.
In conclusion, unitQ Score is a game-changer for businesses looking to gain a competitive edge by understanding and responding to user feedback.
