Verint CX Automation: Revolutionizing Customer Experience and Business Efficiency
Verint is a leading force in the realm of customer experience (CX) automation. It is designed to meet the evolving needs of modern businesses by leveraging data and AI to drive superior CX while reducing costs.
The Verint Platform offers a range of powerful features. Its CX automation capabilities in the contact center help increase efficiency and elevate the quality of customer interactions. For example, the AI-driven self-service with Verint IVA has enabled a bank to contain 10M interactions with an 80% containment rate, resulting in significant savings.
Another notable feature is the Knowledge Automation Bot, which gives agents real-time knowledge, reducing call time by 20 seconds and increasing agent capacity by 7%. Additionally, the Verint TimeFlex Bot has helped an insurer reduce attrition by 30% by providing agents with unlimited scheduling flexibility.
Verint has also received industry recognition. It has been named a leader in various reports, such as the ISG Research™ Contact Center Advanced Buyers Guide, the IDC MarketScape Report, and in the field of Conversational AI. These acknowledgments highlight Verint's excellence and its ability to transform CX programs with Generative AI.
In conclusion, Verint is a comprehensive solution that empowers businesses to enhance their CX, drive operational efficiencies, and achieve AI-driven business outcomes.
