Zia: Revolutionizing Business with AI
Zia, Zoho's remarkable AI assistant, is designed to make business operations smoother and more efficient. It offers a plethora of features that cater to various aspects of a business.
Overview
Zia serves as a versatile tool for businesses of all sizes. It can assist in tasks ranging from collecting customer data to writing documents. For sales teams, it's a game-changer, helping increase productivity and improve the bottom line. It also aids in cross-selling to customers by analyzing sales patterns and predicting repeat purchases.
Core Features
- For Sales Teams: Zia not only recommends cross-selling products but also determines the best time to contact clients by analyzing their communication habits. It reduces busywork by suggesting automated workflows and macros. Additionally, it can scrape the internet to fill in missing lead information and allows sales reps to update CRM records via chat.
- For Sales Managers: Zia predicts deal closures, enabling reps to focus on high-value customers. Managers can use its no-code builder for machine learning predictions and monitor data quality. It also notifies of anomalies, allowing for quicker responses and efficient task delegation.
- Business Intelligence: Zia can generate reports on request, reinvent spreadsheets with visualizations, and analyze trends for accurate predictions. It also detects anomalies in sales and support workloads.
- AI-Powered Productivity: It offers grammar and style suggestions, translates in 16 languages, organizes notes, and allows for chatting to get tasks done quickly.
- Customer Experience: Zia can free up support agents by answering common questions on websites. It improves response times by suggesting responses to support tickets and intelligently routes tickets. It also provides shopping recommendations to customers.
Basic Usage
Getting started with Zia is straightforward. Users can simply input their requirements, such as asking for a specific report or seeking grammar suggestions. For sales teams, they can rely on Zia's insights to prioritize customers and tasks. In the realm of business intelligence, users can explore its data analysis capabilities to make more informed decisions. Overall, Zia is an invaluable asset that combines the power of AI with practical business applications, making it stand out among existing AI solutions in the market.
