AI-Powered Support Automation with Capacity

Capacity

Capacity is an AI-powered platform that automates support, trusted by 2,000+ organizations. Streamline processes and enhance customer experience.
Visit Website
AI-Powered Support Automation with Capacity

Capacity: Revolutionizing Support Automation

Capacity is an all-in-one AI-powered platform that is transforming the way businesses manage their support operations. It offers a comprehensive suite of features designed to streamline processes and enhance the customer experience.

Overview

Founded in 2017 by David Karandish and Chris Sims, Capacity is part of the Equity.com incubator and is headquartered in St. Louis. The platform is trusted by over 2,000 organizations and is known for its high ratings on G2. It is also compliant with various security and privacy standards, ensuring the safety and protection of user data.

Core Features

  1. Automations + Workflows: Capacity allows users to automate key processes, reducing the manual effort required and increasing efficiency.
  2. Chatbots + Helpdesk AI: It provides self-service options with human escalation, deflecting tickets, emails, and phone calls for both customers and teams.
  3. Dev Platform + Apps: The platform enables easy integration with other apps, enhancing its functionality and flexibility.
  4. Knowledge Base + Articles: Empowers agents and helps answer frequently asked questions, improving the quality of support.
  5. SMS + Live Chat: Allows for instant communication with customers, reaching them where they are.

Basic Usage

Using Capacity is straightforward. Users can create an account and start exploring the various features. The platform offers a user-friendly interface and intuitive navigation, making it easy for both newcomers and experienced users to get started. It also provides resources such as a guidebook on the state of support automation to help users understand the latest trends and best practices.

In conclusion, Capacity is a powerful tool that combines AI technology with practical features to help businesses improve their support operations and drive better results.

Featured AI Tools

Macha AI

Macha AI

Macha AI is an AI-powered customer service tool that boosts efficiency and response times.

Virtual Scale

Virtual Scale

Virtual Scale is an AI-powered platform that empowers businesses with virtual teams for enhanced customer engagement.

VABot

VABot

VABot is an AI-powered Etsy messaging assistant that saves time and boosts business.

NexxtSupport

NexxtSupport

NexxtSupport is an AI-powered chatbot platform that automates customer support and more.

TeleWizard

TeleWizard

TeleWizard is an AI-driven call center that offers 24/7 customer engagement and seamless service.

Deskflow

Deskflow

Deskflow is an AI-powered platform that boosts employee productivity and experience.

Chat Thing

Chat Thing

Chat Thing enables creating AI bots trained on your content, saving business hours for various tasks.

AGENT Ai Chat Bot

AGENT Ai Chat Bot

AGENT Ai Chat Bot is an AI-powered tool that qualifies leads and boosts business growth.

ConversaLink

ConversaLink

ConversaLink is an AI-powered chatbot that boosts Airbnb guest satisfaction and business growth.

BluChatBot

BluChatBot

BluChatBot is an AI-powered chatbot that enhances customer service and reduces costs.

ConvoZen.AI

ConvoZen.AI

ConvoZen.AI is an AI-powered conversational intelligence platform that helps users gain actionable insights and enhance customer service.

TALKR.ai

TALKR.ai

TALKR.ai is an AI-powered platform for creating various agents that boosts business productivity.

Voiceplug AI

Voiceplug AI

Voiceplug AI is an AI-powered food ordering system that boosts sales and customer satisfaction.

Cyara

Cyara

Cyara is an AI-powered CX transformation platform that enhances customer experiences.

Wizr AI

Wizr AI

Wizr AI is an AI-powered platform that enhances customer service with various features.

Zendesk

Zendesk

Zendesk is an AI-first customer service solution that offers personalized experiences.

Helpshift

Helpshift

Helpshift is an AI-powered customer service platform that enhances user experiences.

Pine

Pine

Pine is an AI-powered tool that helps users manage bills, subscriptions, and complaints.

Hubtype

Hubtype

Hubtype is an AI-powered customer service platform that enhances user experiences and boosts efficiency.

WeConnect.chat

WeConnect.chat

WeConnect.chat is an AI-powered customer engagement platform that enhances business communication.