Capacity: Revolutionizing Support Automation
Capacity is an all-in-one AI-powered platform that is transforming the way businesses manage their support operations. It offers a comprehensive suite of features designed to streamline processes and enhance the customer experience.
Overview
Founded in 2017 by David Karandish and Chris Sims, Capacity is part of the Equity.com incubator and is headquartered in St. Louis. The platform is trusted by over 2,000 organizations and is known for its high ratings on G2. It is also compliant with various security and privacy standards, ensuring the safety and protection of user data.
Core Features
- Automations + Workflows: Capacity allows users to automate key processes, reducing the manual effort required and increasing efficiency.
- Chatbots + Helpdesk AI: It provides self-service options with human escalation, deflecting tickets, emails, and phone calls for both customers and teams.
- Dev Platform + Apps: The platform enables easy integration with other apps, enhancing its functionality and flexibility.
- Knowledge Base + Articles: Empowers agents and helps answer frequently asked questions, improving the quality of support.
- SMS + Live Chat: Allows for instant communication with customers, reaching them where they are.
Basic Usage
Using Capacity is straightforward. Users can create an account and start exploring the various features. The platform offers a user-friendly interface and intuitive navigation, making it easy for both newcomers and experienced users to get started. It also provides resources such as a guidebook on the state of support automation to help users understand the latest trends and best practices.
In conclusion, Capacity is a powerful tool that combines AI technology with practical features to help businesses improve their support operations and drive better results.
