Hellocall by Hellomybot: Revolutionizing Call Centers
Overview
Hellocall, part of the Hellomybot platform, offers an all-in-one solution for call centers. It enables automation of various tasks, from answering customer calls 24/7 to handling routine requests and complaints. This not only relieves agents but also enhances the overall customer experience.
Core Features
- Automated Call Handling: The callbot can handle a wide range of calls, including greeting customers, setting appointments, and qualifying calls. It can also manage overflow and peak calls effectively, ensuring no customer is left waiting.
- Self-Service Options: Provides self-service or self-care information like dynamic FAQs, allowing customers to get quick answers to their common questions without agent intervention.
- Marketing and Sales Support: Helps in creating telemarketing campaigns easily. It can call prospects and customers to qualify them, leading to increased business opportunities.
- Cross-Channel Communication: The conversation can start with a call and seamlessly continue on messaging platforms, providing a consistent experience for the customers.
Basic Usage
- Integrating with Business Tools: Hellocall can be easily connected to various business tools such as CRM, ERP, and ticketing systems. This allows for personalized responses based on customer data stored in these systems.
- Script Creation and Deployment: From creating the script for the callbot to deploying it on your tools, Hellomybot provides assistance throughout the process. This ensures that the callbot functions as per your specific requirements.
Compared to other existing call center automation solutions, Hellocall stands out with its comprehensive features and ease of integration. It offers a higher level of automation for recurring customer requests, leading to significant reductions in operational costs and average processing time, while also boosting customer satisfaction scores.
