AI Agents for Elite Customer Success with Cust
Cust is an innovative AI-powered CSM productivity platform that is transforming the way customer success teams operate. It enables CSMs to serve more customers more effectively.
The core features of Cust are impressive. Its AI agents research customers, recommend next best actions, extract conversational insights, fix contact data, and automate data entry. This leads to more personalized experiences for customers.
In terms of basic usage, Cust offers a range of plays. The Onboarding play ensures a smooth account setup, while the Activation play guarantees the customer has an 'Aha!' moment. The Feedback play collects valuable feedback, and the QBR play shows and confirms value.
Cust stands out from traditional email automation. It initiates one-to-one conversations, achieving a 30% reply rate, and automatically handles replies. This leads to unique insights that can be used to personalize the customer experience.
With Cust, businesses can increase net revenue retention. It helps retain revenue through onboarding, escalating feedback, and handling renewals. It also expands revenue by executing upsell and cross-sell playbooks and recovers revenue by re-engaging dormant customers.
Cust offers different pricing plans to suit various business needs. The Essential plan starts at $199 per month and includes up to 500 contacts. The Business plan is $490 per month and offers up to 2,000 contacts. The Scale plan, the most popular, includes everything in the Business plan plus the ability to handle more customers and custom plays.
In conclusion, Cust is a game-changer for elite customer success teams, providing the tools and capabilities to enhance customer experiences and drive business growth.
