Deflekt.ai: Revolutionizing Customer Support and Document Assistance
Deflekt.ai is a game-changer in the world of customer service and document management. It leverages the power of AI to provide automated replies on all support channels, significantly reducing the number of support tickets and saving valuable time for businesses and their teams.
Core Features:
- Automated Ticket Deflection: Up to 50% of questions can be answered automatically, allowing users to focus on more complex issues.
- Versatile Channel Support: Supports a wide range of channels including web chat, email, Slack, Teams, and more, ensuring comprehensive coverage.
- Customization Options: Allows for full localization and brand tone of voice matching, as well as customization of the web chat widget.
- Human Support Escape: Ensures that customers always have a route to human help when needed.
Basic Usage:
- Adding Content: Users can add webpages, documents, and other content easily, using various methods such as one-by-one addition, multiple additions, crawlers, or sitemaps. Local files can also be uploaded via drag and drop.
- Enabling Channels: With a simple mouse click, users can activate one or more channels to start deflecting tickets.
- Monitoring and Improving: Users can review all conversations, identify areas for improvement, and enhance their documentation to further reduce support tickets.
In conclusion, Deflekt.ai is the ultimate solution for businesses looking to streamline their customer support and document assistance processes, enhancing efficiency and customer satisfaction.
