Enlighten AI for CX: Revolutionizing Customer Experience
In the realm of customer experience (CX), Enlighten AI for CX stands out as a powerful tool. It is purpose-built to drive business outcomes by leveraging the industry's most comprehensive CX data sets for a complete, objective, and automated analysis of every interaction.
Overview
Enlighten AI for CX offers a wide array of solutions that cover the end-to-end customer journey. From optimizing self-service to ensuring the perfect match between agents and callers, it has it all. It also delves into automating notetaking and identifying sentiment trends, thereby enabling businesses to optimize their operations, boost agent engagement, and increase customer satisfaction.
Core Features
- Enlighten Autopilot: This AI-powered virtual agent elevates self-service experiences. It guides customers and guarantees accurate answers using trusted company knowledge and natural language chat.
- Enlighten Copilot: Empowers agents and supervisors with a powerful contact center AI copilot, driving greater focus, productivity, and engagement.
- Enlighten Actions: Unlocks complex data with generative AI for CX leaders, allowing them to take data-driven action through conversational questions and answers without the need to hunt down an analyst or report.
- Enlighten AutoSummary: Automates agent notetaking with generative AI, summarizing every interaction. This reduces manual effort, boosts productivity, and enhances CX.
- Enlighten AI Routing: Matches every customer with their perfect agent by predicting the best pairing using industry-leading AI and holistic CX data, thus boosting customer experiences and KPIs.
Basic Usage
Using Enlighten AI for CX is straightforward. Businesses can start by integrating it into their existing customer service systems. Once integrated, they can take advantage of its various features to improve different aspects of their CX. For example, they can utilize Enlighten Autopilot to enhance self-service options for customers or use Enlighten AI Routing to ensure the most suitable agent is assigned to each customer call.
Compared to other existing AI solutions in the CX space, Enlighten AI for CX offers a more comprehensive approach. It doesn't just focus on one aspect of CX but covers multiple areas, from agent assistance to customer self-service and data analysis. This makes it a valuable asset for businesses looking to truly optimize their customer experience and drive better business outcomes.
