Inbenta: Revolutionizing Conversational Experiences with AI
Inbenta is a remarkable AI platform that is making waves in the realm of customer support and beyond. With its advanced capabilities, it offers a plethora of benefits to businesses.
Overview
Inbenta's unified AI platform is designed to future-proof your customer support engine. It enables the creation of human-like connections through digital agent workflows. This allows customers to self-serve at scale, which not only enhances their satisfaction but also has a positive impact on your bottom line. The platform's composite AI provides an astounding +99% accuracy in human-like conversational responses, building trust with end-users and increasing the adoption of digital agents as the primary method of service.
Core Features
- Chat: It facilitates automated conversations with a human-like touch and superhuman accuracy. Customers can interact seamlessly, getting the answers they need in a natural and efficient manner.
- Search: A predictive, intent-based search experience is offered, driving self-service and customer satisfaction. It helps users quickly find the relevant information they are looking for.
- Knowledge: The AI-enabled knowledge base saves time by serving customers the exact information they require, ensuring a smooth and efficient service experience.
- Assist: Equips human agents with powerful multi-touch digital workflows, along with real-time escalation, voice, video, and more. This empowers agents to handle various situations effectively.
Basic Usage
Businesses can deploy flexible solutions tailored to their specific needs, ranging from plug-n-play to highly-customized setups. It caters to various use cases such as Customer Experience, Employee Services, Marketing & Sales, and Digital Transformation. With over 100+ native languages and live translations, it is highly accessible and can integrate with your existing tool stack.
In comparison to other AI solutions in the market, Inbenta stands out with its proven track record of driving business value over 15+ years. It has helped leading banks reduce customer service escalations by 84% while substantially improving self-service rates and customer satisfaction. Overall, Inbenta is a comprehensive and powerful AI platform that is transforming the way businesses interact with their customers.
