Symbl.ai: Revolutionizing Business Processes with AI
Symbl.ai is a cutting-edge AI platform that offers a wide range of capabilities to businesses. It uses cookies to personalize content and ads, provide social media features, and analyze traffic. The platform also shares information with partners for various purposes. One of the key features of Symbl.ai is its Real-Time AI Agents for CX. These empathetic and adaptive agents generate actionable insights, streamline interactions, and elevate customer satisfaction. They are available 24/7, providing intelligent assistance that boosts customer satisfaction. Additionally, the platform offers cost savings of up to 30% with automated inquiries and has global reach with multi-language support. Another notable feature is the Intelligent Voice Agents. These agents not only answer calls but also understand the context and drive actions for a competitive edge. The AI Agent for Call Scoring is a Gen-AI powered, low-code API that evaluates participant performance and call quality at scale. It provides full call coverage, better training, and fair, accurate reviews. The AI Agent for Real-Time Assist is dynamic and context-sensitive, helping agents stay on track, handle objections, and improve customer satisfaction. It reduces errors by 25% in real-time and prevents escalation with relevant information. Symbl.ai also offers Unified Analytics, which unlocks actionable insights to boost business performance. The intelligent dashboard monitors metrics and reduces decision time by 40%, while the unified data allows for analysis of conversations, QA, and CRM in one view. In addition to these features, Symbl.ai can manage all primary call center workflows autonomously, reducing human intervention to 1% of calls for efficiency. It can also reduce new agents' ramp-up time by 50% with detailed agent feedback. Overall, Symbl.ai is a powerful tool that transforms unstructured conversations into knowledge, events, and insights, trusted by companies of all sizes.
