Typewise: Revolutionizing Customer Service and Sales Communication
Typewise is an innovative AI Communication Assistant that is transforming the way businesses handle customer service and sales. It offers a comprehensive set of features designed to enhance communication efficiency and quality.
The core features of Typewise are truly remarkable. Its Text Prediction feature auto-completes entire sentences and paragraphs in real-time, saving time and effort. The Message Optimizer improves conversations to match communication standards and guidelines, ensuring a consistent and professional tone. The Real-time Translation feature automatically translates incoming messages and responses into 26+ languages, breaking down language barriers and enabling global communication. Additionally, the Grammar & Spelling Check feature instantly corrects grammar and spelling mistakes for flawless communication. The Insights Hub allows for real-time monitoring of quality and performance at company, team, and agent levels.
Using Typewise is straightforward. It auto-generates email and chat responses based on past messages, knowledge base, and communication rules. Businesses can also integrate various data sources to ensure that Typewise generates responses that are always up-to-date with their product information and business processes. Moreover, it leverages sub-models for different brands, teams, or communication channels to ensure content and tone of voice consistency.
Typewise has numerous benefits for businesses. It increases efficiency by 50%, reducing Average Handling Time, enhancing First Time Resolution rates, and speeding up Response Times. It also maximizes customer satisfaction by providing AI-assisted responses in the company's tone, thereby increasing Customer Satisfaction Score and Net Promoter Score. Achieving a 3-5X ROI, Typewise boosts operational efficiency and customer engagement, reducing costs and increasing revenue.
The success stories of Typewise speak volumes. Companies in various industries have experienced significant improvements in efficiency and customer service. For example, DPD (Schweiz) AG saw a 25% increase in efficiency and a significantly improved operational efficiency in handling customer inquiries.
In conclusion, Typewise is a game-changer in the world of customer service and sales communication. Its powerful features and proven results make it an essential tool for businesses looking to enhance their customer experience and drive growth.
