unSurvey: Revolutionizing Customer Insights
unSurvey is a game-changer in the world of customer research. It offers an array of powerful features that make the process of gathering and analyzing customer insights more efficient and effective.
Overview
unSurvey is an infinitely scalable solution that utilizes human-like AI to moderate interviews and conduct analysis. It enables businesses to obtain actionable customer insights in a matter of hours, rather than months. This is a significant advantage in today's fast-paced business environment, where timely and accurate information is crucial.
Core Features
One of the standout features of unSurvey is its AI-curated conversation flows. Users can simply describe their conversation in natural language, and the AI will design a flow for them. The no-code conversational flow editor is another highlight, allowing users to easily drag and drop topics and add logic using natural language. Additionally, unSurvey supports dynamic, human-like voice, video, and text conversations in over 50 languages, enabling businesses to engage with participants in their preferred language and modality.
The tool also provides raw transcripts, summaries, and keyword identification, allowing users to listen or read entire transcripts or jump straight to summaries and key moments. Aggregated Insights with deep-linked citations ensure that users get real-time insights and reports that they can trust. Structured data extraction and visualization make it easy to download clean, structured data extracted automatically from each conversation, along with pre-built visualizations.
Another important feature is the participation access controls and invitation flows, which allow users to control who can participate in the conversation and make it anonymous or invite specific contacts.
Basic Usage
Getting started with unSurvey is easy. Users can describe their conversation in natural language, and the AI will take care of the rest. The tool also offers things that most surveys do, such as typed responses and closed choice questions. It makes collecting information fun by eliminating the annoyance of traditional forms and replacing them with conversational experiences that are easy for respondents and help businesses understand sentiment and other emotional cues.
In conclusion, unSurvey is a comprehensive and innovative solution for businesses looking to gain a deeper understanding of their customers. Its features and capabilities make it a valuable tool for customer research and analysis.
