Pitch Patterns: Revolutionizing Call Centre Excellence with AI Analytics
Pitch Patterns is a remarkable AI-driven quality control platform that has been making waves in the realm of analyzing sales and customer service calls. It offers a plethora of features designed to enhance the performance of teams engaged in these crucial aspects of business operations.
Overview
Pitch Patterns serves as a powerful tool for teams such as customer support, direct sales, and quality assurance managers. It provides a comprehensive analysis of calls, integrating with various systems like motivation score systems, which is a great incentive for offices that thrive on positive rivalry. The platform also presents a compelling scoreboard for teams and enables managers to track KPIs effectively.
Core Features
One of the standout features is its ability to flag quality issues using over 50 metrics. This allows for a detailed assessment of calls, similar to what human agents might do. Additionally, it offers multi-modal social emotion tracking, covering aspects like eyes, mouth, words, and providing a conversation summary along with key moments. The advanced strategic report view with 50+ metrics gives in-depth insights into call performance.
Another notable aspect is the integration capabilities. It can integrate with Pipedrive, Salesforce, phone carriers, and telephony services, making it a seamless addition to existing business infrastructures. With over 4 million calls analyzed and 25 social skill markers, it has a wealth of data to draw upon for accurate analysis.
Basic Usage
Using Pitch Patterns is straightforward. Teams can simply log in and start leveraging its analytics. For those unsure about how to proceed, there's the option to chat with one of the 'knights' who can provide immediate answers to specific questions. Users can also calculate potential savings, as the platform claims that one can save up to 30,000 EUR a year. And if they want a more hands-on experience, they can book a demo to see the platform in action.
In comparison to other similar platforms, Pitch Patterns stands out with its engaging design that agents love, unlike some boring SASS software. It also offers unique features like AI social skill markers that provide highly valuable insights, which might not be as prevalent in other offerings in the market.
Overall, Pitch Patterns is a valuable asset for any team looking to improve their call centre operations and drive growth in their sales and customer service efforts.
